Privacy Policy

Questions or concerns? Contact Us for support!

PRIVACY POLICY

Last Updated: 2025-11-24

Commitment to Privacy: We are committed to protecting your privacy. We collect only the information necessary to operate the BidVoyage Platform effectively and facilitate transportation services between Shippers (Vendors) and Carriers (Transport Providers).
Information We Collect: We collect the following types of information:
- Account Information: Name, email address, phone number, business name, and business address.
- Transaction Data: Details regarding auctions, bids, shipment descriptions, and pick-up/delivery addresses.
- Location Data: We collect latitude/longitude coordinates for pick-up and drop-off locations that you manually enter into the platform to calculate distances and routes via our mapping providers. We do not track your device’s location in the background.
- Financial Information: We do not store full credit card numbers or bank account details on our servers. All financial data, including banking information for payouts and credit card information for payments, is collected and processed directly by our third-party payment processor, Stripe. We only retain a unique identifier (e.g., Stripe Account ID) to facilitate transactions.
- Communications: We store the content of messages sent between Shippers and Carriers on our platform to ensure service reliability and safety. We also collect metadata regarding emails sent to you (e.g., delivery status, open rates) via our email service provider.
- Technical Data: IP address, browser type, device information, and usage data collected via analytics tools.
How We Use Your Information: We use this information to:
- Facilitate the bidding and contract process between Shippers and Carriers.
- Process payments and payouts.
- Calculate shipping routes and distances.
- Detect and prevent fraud or policy violations.
- Comply with legal and financial regulatory obligations.
Disclosure to Third Parties: We do not sell or rent your personal information. However, we disclose information to specific third parties to operate the Platform:
- Counterparties: Relevant contact and location information is shared between the winning Carrier and the Shipper once an auction is awarded to facilitate the shipment.
- Payment Processors: Your personal and business information is shared with Stripe to verify your identity (KYC), process payments, and handle payouts. Stripe’s use of your information is governed by their own Privacy Policy.
- Service Providers: We use third-party services for hosting (AWS/Supabase), mapping (Mapbox), and email delivery (Resend). These providers access data only as necessary to perform their functions.
International Data Transfers: The Company is based in Calgary, Alberta, Canada. However, our servers and third-party service providers (including Supabase and AWS) may be located in the United States or other jurisdictions. By using the Platform, you acknowledge and consent that your personal information may be transferred to, stored, and processed in foreign jurisdictions, where it may be subject to the laws of those jurisdictions.
Security of Your Information: We use industry-standard security measures, including encryption and Row-Level Security (RLS) protocols, to protect your data.
- Communication Security: While messages on the platform are protected from unauthorized public access, authorized BidVoyage administrators may review message logs for safety, security, and dispute resolution purposes.
Automated Decision Making: The Company may use automated systems (including AI and algorithms) to flag potentially risky behavior or attempts to circumvent the platform. Note: Account restrictions or terminations resulting from these flags are subject to human review. You may contact support to appeal such decisions.
Data Retention and Deletion:
- Account Deletion: You may request the deletion of your account by contacting support. Upon request, we will remove your personally identifiable information from our active databases.
- Transaction Records: Notwithstanding a deletion request, we are legally required to retain records of financial transactions, contracts, and completed shipments for a period of time (typically 7 years) to comply with tax laws and financial regulations. This data will be archived and restricted from general processing.
Contact Us: If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer at:
- Email: questions@bidvoyage.io

Questions or concerns? Contact Us for support!

PRIVACY POLICY

Last Updated: 2025-11-24

Commitment to Privacy: We are committed to protecting your privacy. We collect only the information necessary to operate the BidVoyage Platform effectively and facilitate transportation services between Shippers (Vendors) and Carriers (Transport Providers).
Information We Collect: We collect the following types of information:
- Account Information: Name, email address, phone number, business name, and business address.
- Transaction Data: Details regarding auctions, bids, shipment descriptions, and pick-up/delivery addresses.
- Location Data: We collect latitude/longitude coordinates for pick-up and drop-off locations that you manually enter into the platform to calculate distances and routes via our mapping providers. We do not track your device’s location in the background.
- Financial Information: We do not store full credit card numbers or bank account details on our servers. All financial data, including banking information for payouts and credit card information for payments, is collected and processed directly by our third-party payment processor, Stripe. We only retain a unique identifier (e.g., Stripe Account ID) to facilitate transactions.
- Communications: We store the content of messages sent between Shippers and Carriers on our platform to ensure service reliability and safety. We also collect metadata regarding emails sent to you (e.g., delivery status, open rates) via our email service provider.
- Technical Data: IP address, browser type, device information, and usage data collected via analytics tools.
How We Use Your Information: We use this information to:
- Facilitate the bidding and contract process between Shippers and Carriers.
- Process payments and payouts.
- Calculate shipping routes and distances.
- Detect and prevent fraud or policy violations.
- Comply with legal and financial regulatory obligations.
Disclosure to Third Parties: We do not sell or rent your personal information. However, we disclose information to specific third parties to operate the Platform:
- Counterparties: Relevant contact and location information is shared between the winning Carrier and the Shipper once an auction is awarded to facilitate the shipment.
- Payment Processors: Your personal and business information is shared with Stripe to verify your identity (KYC), process payments, and handle payouts. Stripe’s use of your information is governed by their own Privacy Policy.
- Service Providers: We use third-party services for hosting (AWS/Supabase), mapping (Mapbox), and email delivery (Resend). These providers access data only as necessary to perform their functions.
International Data Transfers: The Company is based in Calgary, Alberta, Canada. However, our servers and third-party service providers (including Supabase and AWS) may be located in the United States or other jurisdictions. By using the Platform, you acknowledge and consent that your personal information may be transferred to, stored, and processed in foreign jurisdictions, where it may be subject to the laws of those jurisdictions.
Security of Your Information: We use industry-standard security measures, including encryption and Row-Level Security (RLS) protocols, to protect your data.
- Communication Security: While messages on the platform are protected from unauthorized public access, authorized BidVoyage administrators may review message logs for safety, security, and dispute resolution purposes.
Automated Decision Making: The Company may use automated systems (including AI and algorithms) to flag potentially risky behavior or attempts to circumvent the platform. Note: Account restrictions or terminations resulting from these flags are subject to human review. You may contact support to appeal such decisions.
Data Retention and Deletion:
- Account Deletion: You may request the deletion of your account by contacting support. Upon request, we will remove your personally identifiable information from our active databases.
- Transaction Records: Notwithstanding a deletion request, we are legally required to retain records of financial transactions, contracts, and completed shipments for a period of time (typically 7 years) to comply with tax laws and financial regulations. This data will be archived and restricted from general processing.
Contact Us: If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer at:
- Email: questions@bidvoyage.io